Orders and Return
Goods purchased via Beidoun online website may be returned, replaced, and cancelled under the following terms:
Products may be returned within (5) days of the delivery date to the corporate address. In this event, customer has to attend Customer Service Department in the company and notify the return of order timely. Products to be returned or replaced must not be used or defective, and kept in their original packaging.
- No returns will be accepted if goods are opened or not in their original condition.
- Customer Service Officer will receive the goods against order return receipt. In this event, you will be refunded for the paid amount in the same method of payment upon purchase, whether in cash or by bank card (KNET, VISA, MasterCard).
- Amounts paid by a bank card will be refunded to your bank account within (7) days.
- Website gift coupons may be obtained also for the same paid amount, which grant you purchase chance again from the website.
- No goods purchased during promos, sale campaigns, or special events may be returned.
Beidoun online website may refuse to replace or return goods whose nature, characteristics, or method of packaging does not allow replacement or return, e.g. when such goods are damaged or it is impossible to restore its condition when it was first purchased, such as jewelry, accessories, and watches.
All products sold via Beidoun online website may be replaced with new product in the corporate headquarters if workmanship defect is established or the service center is unable to repair, provided the product is still under warranty period.
In the event of damage, misuse of product, or customer mistake, product will not be replaced, but it may be repaired upon your responsibility for specified charges, which will be instructed to the customer.
In the event that same model is not available on website, you may select another model and pay the difference. However, warranty will continue unchanged for the new product.
Customers may cancel an order unless products are issued from our stores. Customer Service Department will contact the customer to confirm delivery date.
If you desire to cancel an order after confirmation, or if you will not be available in the indicated address, your membership will be suspended for a maximum of (3) months.
If any product purchased via Beidoun online website needs repair, please contact Customer Service Department, and we will direct you to the applicable steps for completion of repairs.