Frequently Asked Questions


  • Do I need to set up an account?
      • Tracking your orders and reviewing past purchases
      • Requesting a return directly from your account
      • Adding the products to your Wish List including sold out items
      • Previewing new collections and receiving emails on our latest news and New In items
      • Saving your address and card details for a faster shopping experience when you visit us next time
  • Will my personal information be confidential?
    • We take data protection very seriously here at Beidoun. Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer technology. Your card details and passwords are not available to any of our employees. However, please do note that it is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential. We do share information with carefully selected third parties but we take care in doing so.For full details on how we handle data, please read our Privacy Policy.

  • How do I search for a specific item?
    • Using the search bar in the top right hand corner of the page, you will be able to search by brand, Product ID and description. If you are unable to locate the item you are looking for, please contact our customer care team from 10am-10pm on our number +971800686277 or email


  • How do I make a purchase?
    • It couldn't be easier to make a purchase with Beidoun. Browse the site via the labeled categories i.e Clothing, Bags, Shoes etc. Click on your desired item, select the size and click 'Add to Bag'. Your chosen item will appear in your shopping bag on the top right of the page. 

  • What payment methods does Beidoun accept?
    • We accept Visa, MasterCard, online credit and PayPal. However, we do not accept cash on delivery or cheques

  • How do I select a payment currency?
    • The currency will default to the currency of the region you are shopping in which you can change at the top left hand side of the homepage.